COURSE OUTCOMES
Upon Completion of this course, the students will be able to
CO 1: understand the basic infrastructure management model and trends. (K2)
CO 2: appreciate various infrastructure management schemes in ITIL Process. (K2)
CO 3: recognize service delivery process and different management activities. (K2)
CO 4: identify different service support process for IT Companies (K2)
CO 5: analyze the processes to measure the storage and security management. (K3)
- Teacher: MANOCHITRA M